What does it take to make radical or even small-but-crucial changes in an organization's
efficiency? What can American industry do to become more productive? Who examines
old habits, tries out new systems, and takes the inevitable flack? Everyday
Heroes of the Quality Movement addresses those issues with inspiring stories
about process improvement and a sympathetic tribute to the people who make change
Readers will find their own working lives reflected in the stories
of the manager, the buyer, the engineer, the worker, the president, and the consultant.
These everyday heroes are individuals who have changed perceptions. They are often
unsung, and may risk their livelihood or status to stand out and oppose the old
Based on the late Dr. Perry Gluckman's personal experience as a consultant
implementing the theories of W. Edwards Deming, these fictionalized accounts let
you into the lives of six people who put themselves on the front line of the battle
for quality improvement. The stories tell real experiences of people who work
in America's companies, from top executives to line workers. What they have in
common is the courage to imagine a better working world and the fortitude to put
themselves out on a limb to achieve it.
"A great book, delightful to read and very important. . . .
a clever way to teach through the printed word."
Edwards Deming from the foreword
". . . a wonderful book, describing almost word for word what we try to
accomplish with people and organizations. I will be recommending it to everyone."
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