NAOMI KARTEN is a student of human behavior.
She has presented seminars and keynotes to more than 100,000 people internationally
on how to manage customer expectations, close communication gaps, and build trusting,
supportive relationships. She is also an instructor for the Weinberg and Weinberg
workshop, Problem Solving Leadership (PSL).
Before forming her business
in 1984, Naomi earned a B.A. and an M.A. in Psychology, and gained extensive experience
in technical, customer support, and management positions. Her Website is regularly
updated with articles on topics such as managing expectations, gathering client
feedback, relationship building, and developing service savvy.
She is president
of Karten Associates in Randolph, Massachusetts, where she resides with her husband,
To order our books by credit
card directly from Dorset House in New York, please call (800) 342-6657
or (212) 620-4053, weekdays, 9am to 6pm. Alternatively, print out our Faxable
Order Form and fax to (212) 727-1044.
order from an online bookstore, please see the book pages for links to stores
that stock our books.
To purchase at a bookstore,
contact our Recommended Booksellers
to verify availability. Any store can order from Dorset House using the book's
title and ISBN number. Also, bookstores can order our books through Baker &
We'd like to make it easy for you
to order, so please contact us
at any time for help!
HOUSE PUBLISHING CO., INC. New:3143
Broadway, Suite 2B New York, New York 10027 USA 1-800-DH-BOOKSor 212-620-4053, fax 212-727-1044