| A | B | C | D | E | F | G | H | I | J | K | L
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| N | O | P | R
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A
Alinsky, Saul D., 202, 206—7 Anchoring,
162—63, 201 Ant, 36, 96, 210 Anundsen, Kristin, 121 Appreciations
offering, 25, 124, 130—34 Archaeologists, 21, 116—18, 119 Artifacts,
5, 16, 21—22, 49, 85—86, 92, 94, 116—21, 122 contest,
116—21, 166, 185 hunt for, 94
top
B Bandler, Richard, 162 Banmen, John, 237 Bates,
Marilyn, 137, 234—35 Bear, Edward, xv Beaver, 2, 58—59,
190 Bee, 36—37, 96, 210, 250 Big Bad Wolf, see Singed-Tail Boehm,
Barry, 107 Boice, Judith L., 202, 207 Branden, Nathaniel, 183—85,
207 six pillars of self-esteem, 183—85 Busy
Bee Realtors, 36, 250, 253 top
C
C++, 88 Camera,
instant, 92, 102—3, 252 Carter, Jimmy, see Iran hostage crisis CASE,
87, 169 Case study, 13—33 Challenger example, 174—75, 194
as a failed project, 194 Change career,
182 empowering, 227—31 resistance, 224—27 Checklist,
91—92 Christila, Sue, 8 Cialdini, Robert, 201, 207—8 Collier,
Bonnie, 168, 169 Communication channels, 3, 53—54, 62, 69—72,
90—91, 127, 138, 140, 152—56, 203, 212—16, 235—38 Community,
xvi—xvii, 73—76, 99, 121, 130—31, 168, 193—94, 202 Complaint
energy, 8—10, 141, 154, 217—18 author of, 8 Conflict,
220—24, 237 Consulting practice, xiii, 251 Cookbook approach,
96ff., 165—69, 190 Coping behaviors, 172ff. accepting
lowered self-esteem, 178, 183—86 grieving over loss, 178, 180—82 saving
face, 178—80 Coping habits, 139—40, 162—63,
172ff., 201 Cost considerations, 49—52, 54, 76—79, 104—5,
179 Courses in retrospective meal, 165—68 Future,
97, 98—99, 138, 150, 201 Past, 97, 98, 99, 116—46, 195 Readying,
97, 99, 103—16, 195 Covey, Stephen, 218 Cross-affinity
teams, 17, 28, 29, 99, 143, 146—52, 167, 251, 252, 255 Crum, Thomas
F., 224 Customer, issues with, 64, 73—76, 88—89, 165
top D Damage
repair, 40—41 Defects tracking, 82—83 DeMarco, Tom, 168—69 Derby,
Esther, 128 top E
Edwards, Betty, 197 Effort data, 18, 39, 76ff., 107
analysis, 18 capturing, 39—40 collection, 76—83 sample
collection e-mail, 79—81 E-mail messages, 3, 53—54,
62, 79—81, 89, 150, 152, 251 Emotional energy, 32—33, 41, 69—73,
153—54, 156, 159, 172ff., 186, 216—17, 227—31, 238ff. Engineering,
defined, 37 Event cards, 123—26 Exercises, see Postmortem exercises;
Retrospective exercises top
F Fable topics ant relocates,
210 bee condo, 36—37 cookbook concept, 96 humiliation of
wolf, 172 sharing wisdom, 68, 250 special tools, 190 swamp draining,
2, 58 Facilitation skills, 31, 44—47, 209—47
improvisation, 219—20 six valuable lessons, 211—20, 256 three
fundamental rules, 212—15 Facilitator, 5, 10—12,
32—33, 44—45, 87—88, 91—92, 141, 176ff., 209—47
becoming skilled, 65, 126, 209—47 characteristics of, 44—45 checklist
of, 91—92 criteria for, 44—45 incongruent, 245—47 preparation
for job, 32—33, 57—65, 67—94, 215 sample biographical sketch,
87—88 as traffic cop, 213 Facilitator’s procedures,
220—40 Congruent Messages, 238—40 Dealing
with Conflict, 220—24 Four Freedoms, 227—31 Handling Resistance
to Change, 224—27 Ingredients of an Interaction, 235—37 Understanding
Differences in Preferences, 231—34 Failure, xvi, 141,
171—87, 191, 193, 195 coping behaviors, 172ff., 178—85,
187 project, 60—61, 101, 171—87 Fearey, Peter,
168, 169 Fisher, Roger, 223 Flight of the Phoenix movie, 92, 134—36 FORTRAN,
14 Four freedoms, 155, 227—31 top
G Gause, Donald C., 231 Gerber, Jane,
237 Goals, 16—17, 38—41, 64, 88—89, 97ff., 166—67, 199 Gomori,
Maria, 237 Grinder, John, 162 Ground rules, 19—21, 97ff., 227—31 Group
behavior, 217—18 Group size, 49 top
H Handouts, 84—90, 93—94, 101, 116,
134, 138 Retrospective Pre-work, 88—90, 135, 138 What
Is a Retrospective? How Should You Get Ready?, 85—86, 101, 116 Who
Is Norm Kerth?, 87—88 Hero, 130—31
definition of, 131 Hocker, Joyce L., 224Humor and jokes,
21ff., 215, 246 top I
Insanity, 197—200, 208 defined, 198,
201 Iran hostage crisis, 206 as failed
project, 206 Jimmy Carter and, 206 It game, 131—33
top J
Java 88 Jones, Capers, 107 top
K Keirsey, David, 137, 234—35 Keirsey-Bates
Theory, 136—37, 234—35 Kerth’s Prime Directive, see Prime
Directive Knowles, Malcolm, 120—21 Kroeger, Otto, 235 Kübler-Ross,
Elisabeth, 180—82, 208 five coping stages, 180—82
top L Language
body, 238ff. programming, 14, 88 Larson, Diana, 165
two-day schedule, 165—68 Law of Wisdom Acquisition,
3 Learnings, xv project, xiii—xiv, 98ff., 124—27,
153, 157—63, 173ff. Legal department, 90—91 Legal
issues, xiv Lewis, Richard S., 175 Loeschen, Sharon, 133—34
top M Magic,
30—32, 98, 152—56, 217 Management, 14, 15, 19—21, 26—28,
29—30, 47—48, 50—51, 55, 69—73, 77—79, 149—52, 182,
193, 200, 204—5, 230—38 executive interviews, 193—95 proposal
for, 92, 149—52, 200 resistance of, 15 session without, 138—43,
230 McLendon, Jean, 127, 190—92 Memories of project,
xiv, 73ff., 86, 98, 105—8, 116—27, 157—63, 178 Messages,
139, 140, 141, 142, 161, 201, 238—45 congruent, 142, 235ff.,
238—40 incongruent, 142, 240—45 Milne, A.A.,
xv Mission setting, 201—6 Myers, I.B., 137 Myers, Ware,
208 Myers-Briggs Temperament Types, 231—35 top
N National Aeronautics and Space Administration
(NASA), 174—75 Natural-affinity teams, 19, 23, 28, 111—12, 122—23,
129, 144, 146—47, 156, 159, 165, 167, 195, 196, 197 ground
rules for, 111—16 Noah, 2 top
O Off-site retrospective local,
49—51 residential, 49—52, 134, 144, 186 On-site
retrospective, 49—50 Organizational culture, 41—43, 69—73,
86ff., 130—33, 150 characteristics of, 42—43 dysfunctional,
41—43, 178—79, 221—24 functional, 41—43 health,
41ff., 127—30 Owl, 2, 3, 37, 58, 68, 96, 172, 173, 180,
190, 210, 250 top P
Paper, 157—63 Pigs, three little, 2, 3, 172 Posters,
role of, 158, 160—63 Postmortem, xvi, 5, 171—87
conditions for project failure, 173—74 example of, 174—75 launching
a revolution, 202 leading, 171—87 retrospectives vs., 168, 186—87 Postmortem
exercises, 189—208 Art Gallery, 156, 195—97 CEO/VP
Interview, 192, 193—95 Define Insanity, 197—201, 208 Make
It a Mission, 201—6 Postpartum, xvi, 5 Preparing
for a retrospective, 14—16, 57—65, 67—94 collect
effort data, 76—83 connecting with managers, 69—73 creating
an organizational chart, 73—76 developing initial goals, 71, 97ff. readying
the team, 84—90 Prime Directive, 7—8, 61, 101, 180,
260 Kerth’s, defined, 7 Problem-solving
preferences, 135—38, 172ff., 218—20, 231—35 Procedure, 220—40 Process
improvement, xvi, 61—62, 98ff., 160—62, 253ff. Programming language,
14, 88 Project effort data collection, 76—83, 107—8 failure,
xvi, 14, 60—61, 107, 171—87 learnings, xiii, xiv, 73—83,
98ff., 157—63 success, defined, 107 Project management,
33, 73ff., 182, 199—200, 224—27 top
R Real-world reentry, 163—65 Reifer,
Don, 210—11 Retrospective, xiii—xiv, xv—xvi
See also Courses in retrospective meal; Handouts; Off-site retrospective; On-site
retrospective; Preparing for a retrospective; Retrospective exercises; Retrospective
reports; Scheduling issues; Selling a Retrospective after, 249—61 agenda,
102 as archaeological dig, 15—16 artifacts , 5, 16, 21—22,
49, 85, 86, 92, 94, 116—21, 122, 166, 185 candidates to attend, 47—49,
59—62 case study, 13—33 day 1, 18—25, 165—68 day
2, 25—28, 166—68 day 3, 28—31 defined, 4, 6 effort
data collection and, 76—83 engineering, 35—47 facilitator,
xiv, 5, 10—12, 32—33, 44—45, 87—88, 91—92, 141, 209—47 flexibility
of plan, 17, 165—68 goals, 16—17, 38—41, 70—72, 106,
163 group dynamics in, 17, 73ff., 105—8, 154—56, 217—18 guidelines,
20—21 humor in, 21ff. learning and, xiii—xiv, 98ff., 157—63
legal issues, xiv length, 53—55, 150, 165—68, 186—87 location,
49—52, 92 mapping, 11, 224—27 meal, 96ff., 165—68 names,
5—6 negative experiences, 8—10, 26, 31, 103ff., 128—30, 138—39,
145—46, 154—56 participation, 19—21 plan, 16—17,
39ff., 165—68 pre-work handout, 88—89, 93 Prime Directive,
7—8, 61, 101, 180, 260 purpose, 38—41 reasons for resistance,
69—73, 103—4 recreation in, 25, 26, 134—36, 144—45 reluctance
to hold, 52—53, 55—56, 114—16, 201 of a retrospective, 259—61 as
ritual, 4—5, 7—8, 10—11, 133 safety, 7—8, 19, 108—16,
141, 166, 227—31 sample, 13—33 sample handouts, 84—90 scheduling,
52, 102, 150, 165—68, 186—87, 200 selling, xiv, 57—65, 149ff. signals
to management, 72 size, 48—49, 168, 187 support, xiv, 65 when
to arrive for, 93—94 Retrospective exercises, xiv, 16—17,
95—169 Artifacts Contest, 16, 21, 99, 116—21, 185 Change
the Paper, 99, 157—63, 185, 199 Closing the Retrospective, 99, 163—65 Create
Safety, 16, 19, 99, 108—16, 185 Cross-Affinity Teams, 17, 28, 99, 143,
146—52, 199, 251 Define Success, 16, 18, 99, 105—8 Develop
a Time Line, 17, 23, 26, 99, 121—27, 128, 129, 131, 138, 146, 147, 166, 185,
199, 254, 255 Emotions Seismograph, 99, 127—30 I’m Too Busy,
99, 103, 165 Introduction, 99, 100—103, 193, 195 Making the Magic
Happen, 17, 30, 99, 152—56, 199 Offer Appreciations, 23—25, 32,
99, 124, 130—33, 167 Passive Analogy, 17, 25, 32, 92, 99, 134—38 Repair
Damage Through Play, 17, 28, 32, 92, 99, 124, 144—46 Search for Artifacts,
21, 116—21, 166, 185 Session Without Managers, 26, 99, 112, 138—43,
144, 197, 230 Retrospective reports, 167, 251, 252—59
collecting, 253—56 how to use, 256—58 sample, 254—55 secure
location for, 258—59 Risk-taking, 31, 151, 152, 186
See also Safety Ritual, 4—5, 7—8, 133
top S Safety,
7—8, 19, 31, 94, 97ff., 102, 108—16, 141, 152, 166, 258—59
ground rules, 111—12, 114, 166, 227—31 vote on, 110, 112—13,
166 Sample retrospective, 13—33 day
1, 18—25, 165—68 day 2, 25—28, 166—68 day 3, 28—32 Satir,
Virginia, 133, 143, 206, 231, 235—36, 237, 238, 240, 247
interaction model, 235—36, 238 Sawyer, Ruth, 121 Scheduling
issues, 16ff., 52, 55—56, 76ff., 102, 165—68 Seashore, Charles
N., 143 Seashore, Edith Whitfield, 143 Self, use of, 175, 238ff. Self-esteem,
183—85, 207, 244 Selling a retrospective, xiv, 57—65
helping the customer, 63—64 listening and, 64—65 ongoing
support and, 65 qualify the customer, 64 understanding the market,
59—62 Shaffer, Carolyn R., 121 Silver-bullet remedy,
179 Singed-Tail, 2, 68—69, 96, 172—73, 180, 250, 253, 256 Skills,
32—33, 44—47 Smalltalk, 88 Social engineering, xiv Social
proof, 201 Software, xiii, 2 developers, xv, 15 development,
45, 127, 159, 162, 200, 201—2, 247 engineering, xiv, 2—3, 32—33,
253 engineering vs. social engineering, xiv industry, xiii project,
xiii, 4, 5 Star Trek, character skills, 45, 242 Stewart,
Jimmy, 134 Strider, Eileen, 6, 127 Strider, Wayne, 6 Systems
integrator, 79 top T
Team, xvi, 92, 93 Thuesen, Janey, 235 Time line, 17,
23, 26, 92, 99, 121—27, 138, 199, 205, 255 building activities,
121—23, 128, 129, 134, 166—67 mining for gold, 17, 26, 28, 121,
124—27, 128, 139, 146, 166, 167, 185, 261 "To Do"
lists, 92, 104, 105, 165, 198—201 poster versions, 160—62 Tools,
87, 190 True Story topics admitting failure, 190—92 artifacts
contest, 119 car salesman, 63—64 collecting reports, 257—58 cookbook
concept, 96 crisis intervention, 55—56 "Don’t Do"/"Do
Differently" posters, 160—62 "Don’t Do" revisited,
199—200 executive commitment, 204—5 facilitator vs. manager,
46—47 four freedoms, 230 half-day retrospectives, 150 improving
communication, 216—17 problem-solving preferences, 234 safety
vote, 113, 114—15 subcontractor, 90—91 time line, 127 Type
identification, 135—37, 231—34 Type theory, see Type identification
top U UNIX-based
applications, 14 Ury, William, 223 User feedback, 161, 200
top W Wall
chart, see Time line Weinberg, Gerald M., xii—xiv, 138, 143, 218,
231, 235, 237, 238, 240, 247 observer position, 238ff. Wilmot,
William W., 224 Winnie-the-Pooh, xv Wisdom acquisition
law, 3 collective, 40, 166 project, 101, 187, 256ff. Wolf,
see Singed-Tail
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