| A | B | C | D | E | F | G | H | I | K | L | M
N | O | P | Q
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A Accessibility, 12-16 Amplifying
Your Effectiveness (AYE) Conference, 1-3, 6 Anxiety Metric, 48, 50-52 Apple,
9, 133, 135 Audition interviewing, 59ff.
top B
Bach, James, 4, 6, 7, 9ff., 93, 123ff., 135 Bayer,
Sam, 80 Benesh, Marie, 5, 71, 82ff., 136 Blame, 51, 65, 97 Blindness,
12-16 Block, Peter, 50 Braille, 4, 7, 13 Brenner, Rick, 3, 5,
71, 73ff., 136 top
C Cathode
ray tube (CRT), 13, 14 Change, 3, 4, 7, 30, 33, 93, 95ff., 103-13, 134 customers
and, 104-6, 111-12 management of, 106-8, 110-12, 117-20 organizational,
93, 103-13 personal, 7, 134 Satir Model of, 6, 93, 95-102, 106 Chaos
stage, 98-99, 101 Circular causation, 104-6 Client-management application
example, 51-52 Communication, 3, 18, 64, 97, 100, 107, 120 See also
Satir Interaction Model; Teams Conflict Metric, 48-49, 52 Congruence,
5-6, 57-62 Consultants, 4, 17, 31, 62, 74, 78, 80, 123-24 Context-switching,
23-24 Crosby, Philip, 9 Crunch projects, 4, 8, 25-42 customers
and, 26-27, 32, 34, 36-38 examples of, 28-29 identifying, 26, 28 impact
of, 28, 30-35 management and, 37-38 pseudo-crunch, 26-28 shaping
of, 36-41 sponsor's role on, 26, 27, 33-34, 37-38, 40 stakeholders'
role on, 34-37 subproject for, 39-40 teams and, 27, 31-32, 34-35,
37, 40 Culture, 3, 80, 86, 128-30 types of, 129 Customers, 27,
32, 34, 36, 37, 38, 56, 68-70, 89, 104-6, 111-12, 118-19, 123-24, 137 See
also Crunch projects; Runaway projects irate, 68-70
top D Data
mining, 115-16 Derby, Esther, 4, 6, 93, 103ff., 136 Diagram of effects,
105, 113 top
E Effectiveness,
1-7, 43, 53, 71, 83, 93, 133, 134 levels of, 3, 6 projects and, 71 Empowerment,
7ff. Enterprise resource planning (ERP), 5, 82-87 communication and,
83, 87 decision-making and, 84-85, 87 infrastructure and, 85-86, 87 living
with, 86-87 requirements and, 83
top F Fjelsted,
Kevin, 4, 5, 7, 12ff., 136 Food and Drug Administration (FDA), 29, 39, 116,
140 Foreign element, 97-98, 102
top G
Gause, Donald C., 41 Gray, Don, 3, 4, 6, 7,
17ff., 137 top
H Haiku,
3, 5, 71, 73-74 top
I Information
technology (IT), 47, 51, 130, 141 Integration, 99, 101 Internet, 15-16,
28, 130 Interviewing, 5, 21-22, 57-62
top K Karten,
Naomi, 3, 4, 43, 54ff., 61, 68ff., 133ff., 137 King, Bob, 4, 5, 6, 43, 45ff.,
138 top
L Late
Status Quo, 96-97, 100 Lesser flamingo, 68-70
top M Management,
4, 21-24, 26, 31-41, 47-52, 71, 75, 80, 87, 89, 97-98, 100-101, 103-4, 106-8,
110-11, 112, 117-20 of change, 106-8, 110-12, 117-20 of crunch project,
26-41 decision-making, 22, 82, 84-85 of development, 80, 117-19 interacting
with, 47-52 of interviewing, 57-62 negotiation with, 26, 30, 37-38,
42, 51-52, 79 project, 4, 11, 21-24, 71, 75, 89, 104, 120 of quality,
103 of risk, 111 Satir Change Model and, 97-98, 100-101 sponsorship,
33-34 support from, 26, 33, 37-38, 87 of teams, 63ff. of testing,
103, 130 Medvick, Patricia, 3, 6, 93, 114ff., 138 Methodology gap,
126 Monty Python example, 88
top N National
Federation of the Blind (NFB), 16 New Status Quo, 100, 101
top
O OPTACON,
13, 14 Overtime, 66, 106, 109-10
top P Pancake
analogy, 78-81 Parallel projects, 21-24 context-switching and, 23-24 Partnership
Principle, 18, 19, 20 Passion Principle, 19-20 Pause Principle, 17-18 Pay
Attention Principle, 18 Person Principle, 20 Pioreck, Brian, 4, 5,
71, 78ff., 139 Problem-solving, 3, 7, 17-20 Programming, 9 Project,
4, 5, 8, 23, 25-42, 47-52, 71, 73ff., 79-81, 87-91, 97 See also Crunch projects;
Management; Overtime; Parallel projects; Requirements; Risk; Stakeholders deliverable,
23, 37, 38, 40, 79-81 failure, 26, 35, 36, 74 goal, 80, 114-15 metrics,
47ff., 53, 80 pancake analogy to, 78-81 ranking, 24 repository,
83 runaway, 88-91 schedule, 4, 5, 36, 73, 74, 75-77, 85, 89 scope,
38, 39-40 slip, 5, 75-77 sponsor, 26, 27, 33-34
top Q Quality,
9-11, 78-81, 131 good enough, 10, 135 Quality
assurance (QA), 9, 10, 66
top R Relationships,
43ff., 54-56, 96 Requirements, 32, 38, 47, 65, 73, 74, 76, 89, 117, 118-21,
137 Resistance stage, 97-98 Response stage, 18 Risk, 4, 10-11,
19, 26, 31, 33, 34-36, 73, 76, 111-13, 119 analysis, 115 Roberts,
Ken, 4, 5, 8, 25ff., 139 Roberts, Sharon, 4, 5, 8, 25ff., 139 Rothman,
Johanna, 4, 5-6, 8, 21ff., 71, 75ff., 131, 140 Runaway projects, 4, 88-91 definition
of, 88 managing, 90-91
top S
Satir, Virginia, 7, 95ff., 100, 102, 134 Satir
Change Model, 6, 93, 95-102, 106 Satir Interaction Model, 18 Schedule,
4, 5, 36, 73, 74, 75-77 Screen reader, 14-16 Secret Service analogy,
63, 67 SHAPE forum, 41-42, 57 Smith, Steve, 6, 93, 95ff., 140 Software
development, 3, 15, 16, 57, 64, 66, 77, 93, 104, 114-22, 125-26 architect,
4, 6, 22, 43, 45-53 best practices, 123ff. pancake analogy for, 80 process,
116, 117 for scientific research, 3, 93, 114-22, 126 Software Quality
Assurance (SQA), 9, 135 Stakeholders, 32, 34-37, 47, 49, 53, 84 Strider,
Eileen, 4, 5, 71, 88ff., 141
top T
Teams, 3, 4, 6, 10, 11, 27, 31, 34-35, 37-39, 40,
43, 63-67, 80, 83, 85, 87, 115ff., 118, 121 communication and, 3, 83, 87,
97, 116-17 decision-making and, 84-85 destruction of, 63-67 enemies
and, 27-28 ERP, 83, 87 IT, 85 relationships on, 54-56 Technical
trap, 47ff. Testing, 4, 7, 9-11, 74, 76-77, 85-86, 103, 104-9, 110, 119,
121, 125-28, 130 developers and, 126 documentation for, 127 enterprise-wide,
85-86 management of, 103, 117, 118, 130 methodology, 130ff. mythologies,
125-28 quality and, 9-11 requirements and, 121 role of, 7, 9-11 staff,
104, 106-9, 110 unit testing as, 125-26 They Syndrome, 133 Transforming
idea, 99 top
V Visibility
Ratio, 47-49, 52 Visual Basic, 58, 83
top W
Weinberg, Gerald M., 4, 5, 23, 41, 43, 50, 57ff.,
90, 102, 112, 141 Winant, Becky, 4, 6, 43, 63ff., 141-42 World Wide
Web, uses of, 29, 46, 57, 83
top Y
Yourdon, Ed, 41
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