| "Simply put, good communication is critical to software project
quality. Gaps form when the message sent isn't received, or differs from the message
received. Understanding and applying the concepts in Communication Gaps will
help us determine how the gap happened, what we can do about the gap, and how
we might prevent the gap in the future. "Naomi describes and explain
several models that are useful in understanding communication gaps. These models
involve personality types, interactions, and change. Each of these have a unique
influence on communication, and examples are provided of how communication might
develop gaps, and what can be done to prevent gaps and improve communication."
—Don Gray
www.ayeconference.com
"This book is chock-full of immediately useful advice about making your
communications count. . . . "I especially enjoyed the antecdotes throughout
the book that highlighted each point. I was amazed at how some of the people portrayed
behaved and was humbled by how others reminded me of my own foibles. "This
book gives the reader lots of practical tips on how to get the message across
while building the relationship. "I'm recommending it to all my clients
and peers who are constantly perplexed by the excessive time they spend communicating
and the confusion and distrust that still persists." —Diana
Mek
posted on Amazon.com
"Naomi Karten's current
work focuses on how to 'mind the gap' between you and your audience. This advice
is helpful whether your audience is one person or many, whether communications
are in writing or in speech. Her advice goes deeper than the handy techniques
she presents. "I found this book not only helpful in my business communications,
which the author targets, but also in the range of communications within my own
personal life. "I recommend this book to all my business colleagues
who struggle with the intention of good communciations and the results of poor
communications." —Sharon Marsh Roberts
posted on Amazon.com
"Naomi's book helps teams use communication
as a tool for successfully carrying out projects, delivering services, implementing
change, and strengthening teamwork." —Eileen
and Wayne Strider
Software Testing and
Quality Engineering
"An excellent resource for
project managers in any capacity
. . . provides techniques for identifying
and solving communication problems." —Lynnette
Nieboer
Successful Project Management
"If you'd
like help assessing how your communications can be more successful, read Naomi
Karten's new book, Communication Gaps and How to Close Them. . . . "Naomi
has pulled together numerous examples of communication gaps and explained how
to close them, whether you're doing management, project, or service work. If you're
trying to choose a communications technique, check out this book." —Johanna
Rothman
Reflections
"Karten succeeds very well
in presenting detailed
solutions. . . . "The best statement in
the book is the section title, 'Asking the Right Questions and Asking the Questions
Right. . . .' The section is typical of the contents of the book, where good ideas
come at you page after page. . . . "While there are of course no silver
bullets in software development, this book comes close, for most of the failures
in software development are not technical, but social." —Charles
Ashbacher
posted on Amazon.com
"Presents practical
methods for handling a wide variety of professional communication conflicts ranging
from one-on-one problems to complete office chaos. The four main sections address
gaps in everyday interactions, in building relationships, in service situations,
and in response to changes. Information is presented clearly, in a conversational
style." —SciTech Book News
". . . a straightforward guide especially for businesspeople,
but also useful for lay readers, to effective and positive communication. From
recognizing and preventing misinterpretations or disassociated definitons . .
. to the value of gathering and analyzing customer feedback, Communication
Gaps and How to Close Them offers no-nonsense advice for untangling the confusion
between human beings. ". . . highly practical guide especially
recommended for anyone in an interpersonal business job, such as management or
customer relations." —Jim Cox
Midwest
Book Review | 
